The customer largely was performing all processes manually. This in turn led to to human errors despite the high operational costs. All this resulted in moderate customer service. The customer wanted to bring in automation processes into their traditional system.

Automate about 70-100 business processes in total. Continuous improvements were achieved as the bots got stabilized over time.Significant elimination of repetitive tasks and taken over by bots,allowing employees to focus on priority tasks. Customer could reduce the operating expense by 2.5 Mn USD approx. and replaced 50 of his own work staff to do move cognitive work.