The company has been consistently scaling up, by helping businesses improve customer satisfaction and customer engagement. Thus they required help in building and training chatbots as well as checking conversational AI for quality.

Looking to stay competitive in the market, Haptik required a partner who can provide secure and scalable Artificial Intelligence support on training and validating models. Intellekt worked with Haptik to build an all-encompassing, AI-enabled IntelligentVirtual Assistants (IVAs). We also worked with Haptik on the design of individual chatbots keeping in mind the unique requirements of specific business functions. The team also integrated these with the client’s applications through APIs.

Chatbots were built on Web, Android and WhatsApp platforms. They were able to answer customer queries and FAQs related to client’s requirements with 98% accuracy.